What do I need to bring with me to open an account with SaskTel?
New SaskTel accounts must be set up in-store. You will need to show 2-3 pieces of government issued ID, one being photo ID. If you’d like, you can also bring a void cheque to set up direct billing.
Can I upgrade my phone and keep my current plan?
Whenever you purchase a new device and sign a new contract with SaskTel, you must be put onto a current rate plan.
When can I upgrade my phone?
You can upgrade your phone every 2 years without penalty. If you prefer to upgrade early, you may choose to buy out the remaining balance owed on your contract. To find the remaining balance, text "Upgrade" to 43383. Learn more.
What is bill proration?
When services are added in the middle of a billing cycle, you are only charged for the time you use them, rather than for a complete month. If you are a new SaskTel customer, your first bill will include usage and charges from today’s date until your first bill date, plus one month in advance.
How is proration calculated?
Proration is calculated from the date of the change to the next bill date:
If your monthly bill date is the 1st of each month and you add a new service for $15/month on the 21st, your next bill will include a prorated charge calculated as follows:
$15/30 days = $0.50 (cost of service/day) $0.50 x 21 days = $10.50 (cost of the service x days left in current bill cycle)
Your next bill would include a partial charge of $10.50 on top of your regular monthly charges.
How much can I get if I trade my phone in?
The value of each phone differs based on its model, storage, and the condition it's in. To get a quote, call or chat with us online, or visit us in-store to get an assessment.
Learn more about phone trade-ins here.
Can I pay my bill at Jump.ca?
To pay your bill by phone using a credit card, call 1.800.SASKTEL (1.800.727.5835)
You can pay your bill online with MySASKTEL Online banking or through your bank's website.
You can pay your bill by mail with cheque, money order, or bank draft. Don't send cash through the mail. Tear off the payment portion of your bill and mail it with your payment to this address:
P.O. Box 2121
Regina, Saskatchewan S4P 4C5
Do you offer any warranty or insurance for phones?
What is Fast Forward?
Fast Forward allows you to upgrade every year. How it works is that you're required to pay a small, monthly participation fee of $3.00 but you get a significant discount on the price of the phone when you sign a 2-year voice & data contract. Keep in mind, you must return your phone to Jump.ca during the Fast Forward return period (between 13-18 months after purchase) in good working condition. If you fail to return the phone, or it's not in good working condition, you'll be charged a payback amount (equal to the discount you received when you purchased your phone).
Pricing option is only applicable to specific phones. Learn more.
What is Plus Pricing?
Plus Pricing allows you to pay a smaller portion of the device cost upfront, and the remaining portion is charged to your SaskTel wireless bill on a monthly basis.
For example, if you purchased the Samsung Galaxy S10 for $0 upfront with the "Plus Pricing 2YR Voice & Data (+$10/mo.)" option, you would be paying an additional $10/mo. on your monthly bill over the 2 years of your contract.
Note: there is 0% interest on all Plus Pricing option.
I don't have a SaskTel account. Can you unlock my phone?
Unfortunately, as per SaskTel policy, we cannot unlock devices over the phone or chat unless you have a SaskTel account. Please stop by your nearest Jump.ca and we will gladly assist you in-store.
What SaskTel service can I bundle together?
Wireless: save $10/mo. when you bundle any postpaid wireless plan with maxTV and Internet. Or, save $5/mo. when bundled with Internet.
SecurTek: Save $5/mo. when you bundle SecurTek with Internet or wireless.
What is my temporary voicemail password?
Your temporary voicemail password is your ten-digit phone number, including the area code. (Ex. 3061234567)
Can I set up a new SaskTel mobility account online?
Due to privacy and security measures, we are unable to set up new SaskTel accounts online (with the exception of prepaid service). Please visit us in-store with 2-3 pieces of government issued ID, one being photo ID.
Note: we are able to set up new phone lines if you have an existing mobility account.
How does buying online work?
Once you complete your order, a Customer Care representative will contact you within an hour to finalize your new contract agreement. After, your order will either be shipped out immediately or ready to be picked up at one of our locations.
Why do you have to call me to finalize my order?
All phone orders require verbal confirmation over the phone to ensure the privacy of the account holder before renewing the contract.
If I buy a new phone online, will my old one still work?
Yes. Your old phone will work until you remove your SIM card and insert it into the new phone when it arrives.
How long does it take to ship my order?
Orders that are placed within Regina & Saskatoon before 3PM (Mon-Fri) will be delivered same-day. All other orders are shipped express via Canada Post which typically takes about 2-3 business days. A tracking number will be provided.
Please refer to our shipping policy for more information.
How do I activate my phone when I receive it?
Most phones utilize the same sized SIM card therefore, simply remove and insert your SIM into your new phone when it arrives. Your phone will automatically register with the network. If you have any issues or concerns, please call, chat, or email us at email@example.com for assistance.
Note: our Customer Care team will ensure your current SIM is compatible during the time of upgrade.
How are the phones shipped?
To ensure the safety of your phone, we carefully bubble wrap your device along with adding additional bubble protectors inside the box to provide maximum protection.
Can I purchase a device outright online?
In order to purchase a device outright (no contract), you must be in-store. You will need to produce three pieces of ID, one being photo ID, and pay using a credit card with the corresponding name to the shown ID.
maxTV and Internet
Does fusion require a contract?
There is no contract required when setting up fusion.
Can I finance a Fusion installation and/or equipment?
Yes, you can finance a Fusion installation and/or equipment. It is financed with 20% interest over a 24-month period and the monthly payments are added onto your Fusion bill each month.
Can I bring back my maxTV and/or Internet equipment to Jump.ca?
Unfortunately at this time, we are not accepting any returns for equipment until further notice. Please contact SaskTel for exchanges or returns.
Repair & Support
How long is the turnaround time for a repair?
Turnaround time can vary depending on Apple’s service strategy for your particular device. In many cases, your repair will be completed on the same day, but in some cases we may be required to order additional parts or send your device to an Apple repair depot which can take up to 10 business days. Visit one of our repair centres for an estimated turnaround time and iPhone loaner options.
Can I walk-in for a repair without an appointment?
Yes! You can bring your device in to any of our repair centres, at any time. Depending on technician availability and appointment volume, we may not be able to work on your device on the same day, but rest assured, we are committed to completing your repair and returning the device to you as quickly as possible. Visit one of our repair centres for an estimated turnaround time and iPhone loaner options.
Can you order the parts needed for my repair before I come for my repair appointment?
No. Prior to ordering any parts, your device will require diagnostic testing and functional troubleshooting to determine the parts required for your repair. Your device will also require an in-depth visual and mechanical inspection to determine coverage and repair eligibility. If the required parts are not available at the repair centre, an order will be placed for the specific parts required to repair your device. In some cases, Apple may require us to send your device to an Apple repair depot.
Will my personal data be erased?
Your data is always at risk of loss. It is extremely important to have a backup before bringing in your device for service. Though our technicians will do their very best to prevent data loss, we may be required to restore your device as part of the troubleshooting and/or repair process which will result in total data loss. We may be able to perform a backup of your device prior to service, as long as the device is functional enough to do so and your backup is 50GB or less for iOS devices, and 1TB or less for Mac devices. An additional fee and time will be required to back up your data.
What if I have a screen protector, pop socket, or other accessory on my phone?
Although we will make every effort to avoid it, it’s likely that we will need to remove the accessories in order to troubleshoot and repair your device. Neither Apple nor Jump.ca will provide a replacement of any broken or removed accessories.
Do you repair Macs/iPads/Apple Accessories?
Yes! As an Apple Service Provider, we have service options for all current Apple product. This includes iPhone, Mac, iPod, iPad, Apple Watches, as well as any Apple accessory. Apple’s service strategies vary by model so in some cases we may not perform the repair at our repair centre directly and may have to send your device to an Apple repair depot or order a replacement.
What is Alarm.com?
SecurTek is powered by Alarm.com.
Alarm.com is the leading technology provider of Smart Home Security services. Their award winning technology is used by over 5 million people to help protect what matters most. Alarm.com developed and released the first ever interactive home security solution over a decade ago and their services have completely changed how security systems work today.
How are your systems monitored?
Unlike traditional systems that typically only alerted you if the alarm went off, Alarm.com systems monitor the activity across your home’s sensors 24/7, whether your system is armed or not. This means your system can be useful in emergency and non-emergency events.
All the signals from the security system are sent over Alarm.com’s dedicated secure cellular connection for fast and reliable communication. In the event of an emergency, that signal is instantly sent to a Central Monitoring Station, managed by your Service Provider. There are professional monitoring personnel at the Central Station 24/7 to receive the real-time alarm signals from Alarm.com systems, and dispatch emergency response.
Non-emergency alerts are processed by Alarm.com and sent out based on the rules that you define. For example, you may choose to get an alert when the front door opens between 12-2pm so you know the dog walker showed up.
How much does it cost upfront to have SecurTek installed in my home?
There are no upfront costs to have SecurTek installed in your home, unless you choose to purchase additional equipment above and beyond what is included in each bundle. To view SecurTek bundles,click here.
How long is the contract commitment and can I cancel mid-contract?
It is a 4-year contract.
Yes, if you choose to cancel your service mid-contract, you are responsible for paying out the remainder of your contract.
Can the equipment be relocated if I move?
If you move, the equipment can be relocated to your new house at a cost of $65.00/hour for labour. All the equipment is wireless and can be relocated.
Note: your 4-year contract does not start over if you move mid-contract.
How long does it take to install the equipment?
Installation times vary depending on the site and the amount of equipment, but a Basic Bundle will take approximately 2 to 3 hours to install whereas an Interactive or Automation Bundle will take approximately 5 to 6 hours to install.
If I sign up online, when should I expect a phone call to book my appointment?
If you sign up online, you can expect a phone call within 48 to 72 hours.